Lost property
For all lost property enquiries, please email info@northcoterecords.com. Include a detailed description of what you have lost and when. Please note that weekends are incredibly busy, so lost property requests are handled at the start of each week. If you require a quick response, we recommend coming down to the venue in the early evening to ask the staff onsite.
Door Charges
We are free entry Sunday to Friday. On Saturday after 9.00pm entry is £10.
Door charges may also apply for special events including New Year’s Eve.
Dress Code
We don’t have a strict dress code at any of our venues, just no flip flops or full sports wear please.
Open Mic Night
Sadly our open mic night isn’t running at the moment but we hope to bring it back soon!
Happy Hour
Happy Hour runs Monday through to Thursday, from 5-8pm.
Safe space policy
We are fully committed to providing a safe, inclusive and welcoming environment for all our visitors and actively champion equal opportunities and diversity. If another customer is believed to be behaving in such a way as to make others feel uncomfortable, the Duty Manager will investigate with the crowd control team and take appropriate action, removing the person concerned from the venue if necessary. If a member of staff or contractor is believed to be behaving in any way that makes someone feel uncomfortable, the Duty Manager will remove him/her from duty until the matter has been investigated and resolved.
We care about our staff and reserve their right to work in an environment free from verbal abuse or aggression. Please treat them with the respect they deserve at all times or risk ejection from the premises.
Press
For all press & media enquiries, please contact joe@rocketleisure.com
Dogs
Unfortunately, for the safety of your pet, we don’t allow dogs in the venue.
Reservations
Our reservations line is open Monday – Friday, 10am – 6pm. Booking requests will not be dealt with outside of these times. Please see here for our T&Cs for bookings & private hires.
ID
Our venues operate a strict over 18s policy, so it is highly recommended you bring a valid form of photo ID. Failure to show ID when requested will result in refused entry.
Set times
Set times for live music vary each evening and are shown on our What’s On page.
Musicians
If you would like the opportunity to be added to our roster of regular bands, please email relevant links to IWannaPlay@rocketleisure.com for consideration. Please note, we only have cover bands play at our venues, do not do one-off bookings and regretfully cannot get back to everyone who contacts us.
Accessibility
The venue is accessible for wheelchair users, with limited disabled facilities.
Careers
We are always on the lookout for hard-working, fun staff for our venues. Please email a CV to info@northcoterecords.com.
Gift Vouchers
Give the gift of good times! Whether you want to treat your mates to a bottle of birthday bubbly or beers, or surprise that special someone with a voucher to spend on an epic night out, we’ve got you covered. Ideal for birthdays, Christmases, or when you just can’t make it to the party but still want to order a round. Click here to order!
